Frequently Asked Questions (FAQ)

Welcome to the Mykonostore Frequently Asked Questions (FAQ) page.

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

• Order handling time: 2–5 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 8–10 business days (Monday to Friday).
• Estimated delivery time: 10–15 business days.
  

For more details, please refer to our Shipping Policy. 

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy. 

Question #3: Where is Mykonostore located?

Answer: Mykonostore is a Netherlands-based business offering a curated selection of high-quality products with shipping available within the United States.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy. 

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy.    

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Return Policy for details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy. 

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Page or by emailing us at info@mykonostore.com.

Question #10: Do you ship internationally?

Answer: No, we currently ship exclusively within the United States.

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, allowing us to offer the best prices and widest product selection.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy. 

Question #14: How can I track my order?

Answer: You can track your order through the Track Your Order Page on our website.

Contact Information

Store Name: Mykonostore

Company Name: Solvique

Address: Eems-Dollardweg 10 K, 9636HR, Zuidbroek, The Netherlands

Company Registration Number (KVK): 97695653

VAT Number: NL868188189B01

Email: info@mykonostore.com

Phone: +31 644916576

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Response Time: We aim to reply within 1–2 business days.